Software License & Terms of Service

Welcome to AIXIS. This Software License and Terms of Service Agreement ("Agreement") forms a legally binding contract between you, the clinical organization, hospital, or diagnostic center ("Customer", "You") and AIXIS ("Company", "We", "Us"). By accessing or using our cloud-native platforms, including Radiyx, you agree to be bound by this Agreement.

Given the critical nature of healthcare infrastructure, please review our strict policies regarding patient data, tenant security, permitted usage, and compliance.

1. License Grant & Permitted Resources

1.1 SaaS License. Subject to your compliance with this Agreement and timely payment of all applicable fees, AIXIS grants you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the AIXIS platforms (the "Software") solely for your internal clinical and business operations.

1.2 Resource Allocation & Fair Use. The Software is provided according to the limits (e.g., studies per month, concurrent users, storage retention periods) outlined in your chosen subscription tier. AIXIS reserves the right to enforce hard limits on API requests, study uploads, and compute resources to prevent abuse and protect platform stability. Overage usage exceeding your tier will be billed at the standard overage rates listed on our Pricing page, or access to non-critical resources may be throttled until the next billing cycle.

1.3 Restrictions. You may not: (a) reverse engineer, decompile, or attempt to extract the source code of the Software; (b) use the Software for illegal purposes or to develop a competitive product; (c) bypass or attempt to bypass any security or tenant-isolation mechanisms; (d) resell, lease, or sub-license the Software without explicitly executing an AIXIS White-Label partner agreement.

2. Patient Data & Legal Compliance

2.1 Patient Data Sensitivity. We recognize that the data flowing through AIXIS solutions includes Protected Health Information (PHI) and highly sensitive medical imagery. You retain full ownership and rights to all patient data, imaging files (DICOM), and clinical reports you upload to the platform.

2.2 Legal Frameworks (HIPAA, GDPR & Local Laws). Both parties agree to strictly adhere to all applicable data privacy and healthcare laws, including but not limited to the Health Insurance Portability and Accountability Act (HIPAA) in the United States, and the General Data Protection Regulation (GDPR) in the European Union.

2.3 Business Associate Agreement (BAA). If you are subject to HIPAA, a superseding Business Associate Agreement (BAA) must be executed before processing any PHI. For GDPR jurisdictions, a Data Processing Agreement (DPA) shall explicitly govern the processing of patient records. AIXIS will only process patient data to the extent necessary to provide the platform functionality and technical support.

3. Security & Multi-Tenant Architecture

3.1 Tenant Isolation. AIXIS utilizes modern cloud-native security protocols featuring strict logical tenant isolation. Patient data, user identity access, and configurations are cryptographically separated by tenant ID. Cross-tenant data bleeds are physically and logically restricted.

3.2 Encryption. All data is encrypted in transit (via TLS 1.3 or higher) and at rest utilizing AES-256 encryption. We utilize managed, highly secure key management services to ensure data opacity even to underlying hardware supervisors.

3.3 Security Audits & Breaches. We conduct regular vulnerability assessments. In the unlikely event of a confirmed security breach compromising your Patient Data, AIXIS will notify your designated administrator without undue delay and strictly in accordance with local regulatory breach notification rules (e.g., within 72 hours for GDPR).

4. Payment Terms & Billing

4.1 Subscription Fees. The Software is billed on a subscription basis ("SaaS"). Standard subscription fees are payable in advance (monthly or annually). Add-on costs and overage resources (e.g., extra branches, AI rendering integrations) are billed in arrears.

4.2 Payment Default. If payment is not received within thirty (30) days of the invoice due date, AIXIS reserves the right to suspend or restrict your access to the Software. We will provide at least 7 days' written notice before suspending services. Note: Core patient data access (e.g., downloading your historical DICOM files) will remain available for a 30-day grace period following any suspension.

4.3 Taxes. You are responsible for all applicable taxes (VAT, GST, Sales Tax) associated with your subscription, excluding taxes based on AIXIS's net income.

5. Artificial Intelligence & Diagnostic Integrations

5.1 AI Assistants & Supported Models. AIXIS provides AI-driven assistants for two primary use cases: Diagnostic Suggestions and Operational/Financial Insights. By default, these features are powered by OpenAI models. However, at the Customer's request, we support integration with other prominent Large Language Models (LLMs) such as Google Gemini, Anthropic Claude, as well as dedicated regulatory-approved medical AI models.

5.2 Diagnostic Suggestions vs. Clinical Diagnosis. When utilizing general-purpose models (e.g., OpenAI, Gemini, Claude) for diagnostic assistance, pattern recognition, or reporting, the outputs are strictly for suggestive, triage, and workflow acceleration purposes. These built-in general AI assistants are NOT medical devices, are not FDA/CE cleared, and MUST NOT be used as the sole basis for clinical diagnosis. Final diagnostic determinations must always be made by licensed medical professionals.

5.3 Operational & Financial Insights. AIXIS features an interactive Insights AI Assistant that provides deep analytical integrations to discuss revenue optimizations, costs, risk management, and strategic decisions. These insights are powered by Retrieval-Augmented Generation (RAG) using organization-specific dashboard data. They represent algorithmic estimations and predictive analyses meant to augment executive business operations.

5.3.1 Insights AI Data Boundaries. When using the Insights AI Assistant, your data remains within strictly enforced, tenant-isolated boundaries. Organization-specific operational and financial data is processed temporally (incorporating recent and baseline context) to generate explainable, traceable outputs, and is never used to train public foundational models.

5.4 Dedicated Diagnostic Integrations. AIXIS permits integrations with specialized, regulatory-cleared diagnostic AI radiology models (via Pay-as-you-go APIs or dedicated pipelines). While we facilitate the technical pipeline to access these advanced tools, the third-party AI provider remains solely responsible for the diagnostic validity of their outputs. It remains the absolute responsibility of the attending licensed clinician to review and verify all programmatic findings.

6. Limitation of Liability

6.1 No Medical Advice. AIXIS is an IT software provider. We do not provide medical advice. Our platform is a cognitive and operational aid meant to be used by trained clinical professionals. The final responsibility for interpreting medical imaging, diagnosing disease, and prescribing treatment rests solely with the licensed physician.

6.2 Liability Cap. To the maximum extent permitted by applicable law, AIXIS’s aggregate liability for all claims arising out of this Agreement—whether in contract, tort, or otherwise—will not exceed the total amount paid by the Customer to AIXIS during the twelve (12) months immediately preceding the incident giving rise to the liability.

7. Termination

7.1 By Customer. You may terminate this agreement at any time by closing your account. Prepaid annual fees will not be refunded for early termination unless the termination is due to an uncured material breach by AIXIS.

7.2 Data Export. Upon termination, you will have a thirty (30) day window to utilize our export tools to retrieve your patient demographics, clinical reports, and DICOM imaging offline. Following this period, AIXIS will securely permanently delete your data in compliance with HIPAA/GDPR sanitization standards.

If you have questions about these terms or require a customized Business Associate Agreement (BAA), please contact our legal department at legal@aixis.com.